Frequently asked
FAQ
Custom work, products, shipping, and returns. If yours isn't here, drop us a line.
General
Do you do custom requests?
Yes. We offer design and prototyping, 3D printing, metal fabrication, and custom merch and gifts (see Our Services). Contact us with your request and we'll get back to you with details.
Contact usProduct Questions
What colors are your products available in?
Each product comes in a default color. We can sometimes make it in another color, so contact us with the part and the color you'd like.
What material are your parts made of?
Vehicle radar holders are made from a combination of ABS and TPU to resist high dashboard temperatures. Tech accessories are primarily made from PETG.
All of our products have the materials listed in the specifications section of the product page.
How do you ensure product quality?
We're dedicated to delivering products that meet and exceed our customers' expectations. Every part goes through a review before it's packaged and shipped.
For 3D printed parts, we visually inspect each part as it's prepared for shipment. Most products have surfaces that stay visible once installed, such as the outside face of our radar brackets. We make sure those surfaces look pristine.
If a small imperfection or blemish is found in an area that won't be seen post-assembly, such as the bottom of a radar holder, we'll prioritize shipping the part rather than scrapping the plastic. The blemish has to be minor. Anything more and the part doesn't ship.
Quality standards we hold ourselves to:
- Aesthetic appeal: visually clean parts that meet our finish standards on every visible surface.
- Functionality: every part is tested against its real performance criteria.
- Customer satisfaction: we'd rather scrap a part than ship one we wouldn't use ourselves.
Shipping / Returns
How long does it take to ship?
In-stock orders usually ship within 24 hours, Monday through Saturday. Custom orders depend on our queue. We'll email you a quote with an estimated ship date before we start.
Some parts in our web store are made to order and aren't kept in stock regularly. These items are clearly called out in the web store with a production turnaround time. Backordered items will also be delayed while the parts are being produced.
What are your shipping cut-off times?
Most in-stock orders placed and paid for by 11:59 AM Pacific Time ship the same day. We do our best, but we can't guarantee it. Later orders usually ship the next shipping day.
Full details are in our Shipping Policy.
This applies to orders placed on our web store, Etsy, and eBay. Amazon orders fulfilled by Amazon (FBA) follow Amazon's own delivery timelines, communicated by Amazon at checkout.
Do you offer faster shipping?
Shipping in the US is free, usually by USPS Ground Advantage or UPS Ground. If you need it faster, contact us for a shipping quote before you order. See how shipping quotes work.
Do you ship outside the US?
Yes, by quote. Contact us with the items you want and your address, and we'll reply with the shipping cost. Your country's duties and import taxes aren't included; the carrier collects them on delivery. This also applies to US territories such as Puerto Rico.
What's your return policy?
30-day returns on unused parts. Custom colors and bespoke prints are final sale. If something arrived damaged or doesn't fit, email us and we'll make it right.
Some parts in our web store are made to order and aren't kept in stock regularly. These items are clearly called out in the web store, and we don't accept returns on them, unless the part arrived damaged or can't be used because of a fault on our end.
Return shipping is paid for by the customer. If you'd prefer, we can provide a return shipping label and deduct the cost of the label from your refund amount.
Full details are in our Returns & Refunds Policy.