Effective date: November 1, 2026
This policy covers orders from our online shop, shop.bartallama3d.design. Orders placed on Amazon, Etsy, or eBay are returned through that marketplace under its policy.
Damaged, defective, or wrong item
If your order arrives damaged, has a defect, or isn't what you ordered, email hello@bartallama3d.design within 14 days of the carrier marking it delivered. Include your order number and a photo, and we'll work out a resolution with you. This applies to every item, including made-to-order ones.
Many of our product pages have a compatibility table. Please check it before you order. "Wrong item" means we shipped something other than what you ordered. If you ordered the wrong item, it's handled as a change-of-mind return (below). Either way, contact us and we'll help.
Changed your mind?
You can return items within 30 days of delivery if they're unused and in their original condition, except the ones listed under "Items we can't take back" below.
- Email hello@bartallama3d.design with your order number and what you'd like to return. Please wait for our reply before sending anything back.
- Ship the item to the address we send you. Return shipping is paid by you. If you'd like, we can provide a return label and take its cost off your refund.
- We'll inspect the item and email you once your refund is on its way.
Items we can't take back
Unless they arrive damaged or defective:
- Made-to-order items. We make these after you order them, so they're non-returnable. They're marked "Made to order · Non-returnable" on the product page and at checkout.
- Custom work, such as custom colors, custom builds, and personalized prints.
- Items that have been used, installed, modified, or damaged after delivery.
Cancelling an order
To cancel an order, email us as soon as possible with your order number. We'll do our best to stop it before it ships, or before production starts if it's waiting to be made. If we stop it in time, you get a full refund.
Refunds
- Refunds go back to your original payment method. Card refunds usually appear within 5–10 business days, depending on your bank.
- For a change-of-mind return, the refund covers the item price and its tax. The original shipping cost isn't refunded.
Warranty and support
Unless a product page says otherwise, our products have a one-year limited warranty against manufacturing defects; see the Terms of Sale. If a part stops working as it should or doesn't fit your gear, contact us even if you're outside the return window. We'd rather fix the problem and learn from it.
See also our Shipping Policy.