Customer story
Replacing cardboard boxes in a device lab.
The customer and the details of this project are confidential. We're sharing the story to show how we work with a customer, from the first conversation to repeat production.
The problem
A device lab reached out about a problem in their lab. They needed to mount a camera inside a box, looking down at a device placed below it. Until then they had used cardboard boxes. The boxes worked well enough, but the lab manager was worried about having cardboard in the lab: the building's fire code didn't allow it.
Understanding how they worked
We started by spending about two hours with the team, learning how they used the cardboard boxes and talking through everything that bothered them. That turned into a list of requirements: the size and position of the camera, the cables that had to get into the box, easy access for technicians, keeping light out, labels that could be swapped, keeping the boxes organized, the size of the device inside, and the fire requirement.
A generic enclosure might have covered some of that list, but none of them covered all of it.
The design
We designed a box with a door that closes with magnetic latches and keeps most outside light out. The lab didn't need it perfectly dark inside, just consistent.
For the material we chose PETG. It isn't a fire-resistant plastic, but it tends to melt rather than catch fire, and it met the lab's requirements.
Inside, a custom platform holds the camera in exactly the same position every time it's installed. Cutouts in the back route each data cable to where it needs to go.
The lab runs these devices in groups of seven, so from the start we designed the boxes to join together. Screws and braces on the back connect them into one unit, two boxes high and three to four wide, that moves as one piece.
Prototypes and testing
Because we had the full list of requirements, we could build and check the first versions in our own shop before anyone at the lab saw them. We made two to three prototype boxes and delivered them on site. The lab tested them for two weeks. Their users said the new boxes worked much better than the cardboard ones, mainly because the lighting and the camera alignment stayed the same every time.
The result
The lab manager got boxes that meet the building's fire code and are easy to service. With the parts inside aligned and the doors latching themselves shut, his team spends much less time working inside the boxes.
After an initial order, the lab has placed two more production runs. We deliver them locally, with no new design or prototyping needed.