Bartallama3D

Policies

Shipping Policy

When your order ships, how it gets to you, and what happens if something's late.

Effective date: November 1, 2026

This policy covers orders from our online shop, shop.bartallama3d.design. Orders placed on Amazon, Etsy, or eBay follow that marketplace's shipping options and timelines.

Where we ship

Our shop ships to addresses in the United States. For US territories such as Puerto Rico, and for other countries, contact us for a shipping quote (see Shipping quotes below).

When your order ships

In-stock items

We ship Monday through Saturday, except holidays. Most in-stock orders placed and paid for by 11:59 AM Pacific Time go out the same day. We do our best to ship them that day, but we can't guarantee it. Later orders usually ship the next shipping day.

Made-to-order items

Some parts are made to order: we start making them after you order. Each one shows its production time on the product page (for example, "production time: 5–7 business days"), and your order ships once production is done. The production time doesn't include shipping.

Backorders

An item marked "available on backorder" is out of stock right now. You can still order it, and it ships as soon as we've made more. If your order includes in-stock and backordered items, we'll usually ship it all together.

Production pauses

Occasionally we pause production, for example while we're away. When we do, a notice on the shop says when production resumes, and orders placed during the pause ship after that date.

Shipping methods and costs

Shipping is free on every order shipped within the US. We choose the carrier, usually USPS Ground Advantage or UPS Ground.

Most orders arrive 2–5 business days after they ship. The shipping email we send you has a tracking link, where the carrier shows your package's estimated delivery date.

Shipping quotes

If you need your order faster, or it's going outside the US, we can quote the shipping before you order:

  1. Contact us with the items you want, the shipping address, and, for faster shipping, the date you need it by.
  2. We reply with the shipping options we can offer and their cost, such as USPS Priority Mail or UPS 2nd Day Air.
  3. Once you choose one, we create your order and email you a link to pay for it on our shop.

For orders outside the US, your country's duties and import taxes aren't included. The carrier collects them from you on delivery.

Tracking

When your order ships, we email you the carrier, the tracking number, and a link to track your package. You can also see them on your order in your shop account.

If your order will be late

If we can't ship your order within the time we've shown you, we'll email you with a new estimated ship date. You can then choose to wait or cancel for a full refund.

Lost or damaged packages

If tracking shows your package was delivered but you can't find it, contact the carrier. They handle missing deliveries.

If the carrier reports your package lost, email hello@bartallama3d.design with your order number. We'll work with the carrier to try to find it.

If your order arrives damaged, email us within 14 days of delivery with your order number and a photo of the damage.

Address problems

Please check your shipping address at checkout. If you spot a mistake, email us right away. We can fix it if the order hasn't shipped yet. If a package comes back to us because of an incorrect address, we'll contact you to reship it at the cost of the new shipping.

See also our Returns & Refunds Policy.